Amazon: Windows XP Refund

I’ve been a linux user for quite a while now. I looked to buy a netbook without Windows on it, but due to market conditions, that did not seem possible.

Based on this slashdot article, I went ahead and ordered the same item. (see my report on it here)

The first conversation was over the phone, which did not get me anywhere.

I had better luck over email. They offered me a refund of 10% on the price of the netbook, along with keeping Windows on it.

I however, asked again pointing to the slashdot article and after that they refunded me the price of Windows XP according to the article: $65.45

Thank you amazon for being so awesome!

About robotgeek

Pragmatist, Linux lover, geek, hacker (see http://en.wikipedia.org/wiki/Hacker_%28hobbyist%29) and an optimist.
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4 Responses to Amazon: Windows XP Refund

  1. Martey says:

    I think it’s weird that they offered you a 10% refund with the ability to keep Windows. Did they think you were complaining about the netbook’s price?

      

  2. robotgeek says:

    No. I think it would have been worth for them to offer me a reduced price. If I returned the product, they would incur costs in terms of restocking, and taking a loss by reselling a used product.

      

  3. That’s great!

    It seems as though Amazon are listening in many circumstances. Since my post on this a few weeks ago (http://www.theopensourcerer.com/2009/07/21/getting-your-microsoft-tax-refunded-1010-for-amazon-uk/) several others have reported success.

    Unfortunately there have been some situations where a request for a refund has fallen on deaf ears (http://www.theopensourcerer.com/2009/07/30/taxing-times-for-free-choice/).

    But I think the trend is definitely going in the right direction.

    Keep up the pressure. There is now a rumour that Asus are to re-introduce Linux on their products… http://www.i4u.com/article26266.html

    FYI – I installed Karmic my 1008HA and it’s great.

      

  4. Pingback: The Open Sourcerer » Pressure Mounts on Windows Tax?

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